The Senior Account Operations Specialist serves as the primary point of contact to participating locations for day-to-day service delivery and is ultimately responsible for provider satisfaction with service delivery.  This role drives a positive member experience through our provider network.  Responsibilities include creating and building relationships with fitness provider location management and staff via telephonic and electronic communications, resolving issues and directing appropriate resources and staff to assure the successful day-to-day delivery of Tivity Health products.  May also interact with fitness center staff and support specific large community events and health plan events in person. 

1. Creates and builds relationships with fitness center leaders and staff via telephonic and electronic/virtual communications (may occasionally visit locations in person).
2. Support new contract and new location implementations.
3. Support contract renewal discussions by capturing partner feedback and ensuring contract terms reflect current service delivery needs.
4. Identify opportunities for contract amendments to improve efficiency, reimbursement alignment, or member experience, and coordinate with internal teams to implement.
5. Provides business consultation to participating locations using tool kits and other member engagement materials.
6. Resolves issues (and accesses appropriate resources when needed) to ensure the successful day-to-day delivery of fitness programs at participating locations.
7. Provides support and assistance to marketing, sales and client relations teams to promote our products, including the exploration of avenues for increased utilization of the products.
8. Provides program updates and training to participating locations.
9. Follows up on customer service issues with fitness provider locations, members and health plans.
10. Develops action plans/strategies to drive utilization and improve customer service at provider locations.
11. Establishes and maintains accurate and complete records of all communications.
12. Support other initiatives, projects and pilots related to our participating location network, as needed.

• Bachelor’s degree preferred (in business, sales, marketing, fitness, communication or health-related field) or equivalent. Additional experience will be considered.
• 2 or more years’ experience in vendor management, provider networks, customer service, sales/marketing, or client services.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple priorities.
• Proficiency using MS Office, including Word, Excel, PowerPoint and Outlook.
• Ability to resolve problems and direct resources appropriately.
• Ability to communicate effectively both orally and in writing, with a variety of audiences.
• Must be self-directed and able to function independently with little supervision.
• Knowledge of the fitness industry and working with older adults a plus.

The salary range for this opportunity is $58,200 to $79,500. Compensation depends on several factors: qualifications, skills, competencies, and experience.

Tivity Health offers a robust benefits package, which includes a competitive salary, company bonus potential, medical, dental, vision, 401k with match, generous paid time off, free gym membership to over 11,000 fitness locations in the US, and other great benefits.

7200

About Tivity Health® Inc.

Tivity Health® Inc. is a leading provider of healthy life-changing solutions, including SilverSneakers®, Burnalong®, Prime® Fitness and WholeHealth Living®. We help adults improve their health and support them on life's journey by providing access to in-person and virtual physical activity, social, and mental enrichment, condition-specific programming, as well as a full suite of physical medicine and integrative health services. We continue to enhance the way we direct members along their journey to better health by delivering an insights-driven, personalized, interactive experience. Our suite of services support health plans, employers, hospital systems and others nationwide as they seek to reduce costs and create healthier communities. At Tivity Health, we deliver the resources needed to live healthier, happier, more connected lives. Learn more at www.tivityhealth.com.

Tivity Health is an equal employment opportunity employer and is committed to a proactive program of diversity development.  Tivity Health will continue to recruit, hire, train, and promote into all job levels without regard to race, religion, gender, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity, source of income, or veteran status.