The Client Operations Specialist is responsible for supporting business relationships with existing and new clients across all our product lines by assisting with operational activities for their assigned clients. This position performs a variety of complex operational duties requiring a thorough knowledge of operations and organizational procedures. The Client Operations Specialist will report to the assigned Director of Operations and work in close collaboration with Account Managers and other necessary Tivity Departments. The Client Operations Specialist is focused on enhancing relationships and building client loyalty, both internally and externally, by researching and resolving client inquiries and responding appropriately to client requests. The operational responsibilities can include but are not limited to implementations, customer service, enrollment and eligibility, claims processing build and experience center operations. The colleague will be a part of a team that integrates product and organization changes into the service operations model to maintain best partnership and service, as well as, integrating advances in technology and organization structure into the service operations model to drive efficiency and quality, ensuring client satisfaction.
Account Management Support: Support the overall business relationships with clients.
Issue Resolution: Research and resolve client and member inquiries providing root cause analysis.
Communication: Collaborate with client and internal departments to ensure service delivery and client satisfaction.
Eligibility Data: Develop a strong understanding of internal and data systems and client file platforms to effectively coordinate changes and identify issues.
Projects: Ability to work independently to research best practices and/or market trends to identify and address gaps associated with on-going responsibilities.
Miscellaneous: Represent client within cross-functional teams.
About Tivity Health
Tivity Health is a leading provider of fitness and health improvement programs, with strong capabilities in developing and managing network solutions. Through our existing three networks (SilverSneakers® - the nation’s leading fitness program for older adults, Prime® - membership access to the nation’s largest network of fitness centers, and WholeHealth Living – specialty medical network development and benefits management), Tivity Health is focused on targeted population health for those 50 and over.
Tivity Health is an equal employment opportunity employer and is committed to a proactive program of diversity development. Tivity Health will continue to recruit, hire, train, and promote into all job levels without regard to race, religion, gender, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity, source of income, or veteran status.