Tivity Health, Inc.

  • Account Manager, Provider Partner Relations

    Job Locations US-AZ-Chandler | US
    Job ID
    2018-1580
  • Description/Responsibilities

    The Provider Partner Account Manager (PPAM) supports the development and execution of large partner strategies to increase utilization of products/services and deliver value to members and partners. The PPAM develops and maintains partner relationships by creating and implementing strategic account plans, provides operational support through direct interaction at all levels within the partner organization; extends and expands ("upsells") new products and services to existing partners; negotiates renewal of partner contracts; provides overall partner support ensuring existing partner contractual obligations are met as outlined in the contract terms; provides direction to colleagues (not direct reports) in all functional areas who support the delivery of products/services to the partner.

    1. Nurture and develop overall business relationships with assigned accounts with accountability of day to day relationship management duties. Establish and/or improve positive strategic relationships with partner c-suite executives.
    2. Advocate for resolution of customer service escalations. Conduct formal periodic review meetings with partner(s) to: review performance; surface any opportunities; discuss new ideas and solutions for repeating escalation topics.
    3. Identify and pursue opportunities for contract expansion of new products and services.
    4. Work with internal stakeholders and partners and lead the renewal strategy development and negotiation activities to retain and grow existing partnership; demonstrate value of fitness programs. Interpret financial data and provide input on payment models. Coordinate and prepare for renewal responses as applicable.
    5. Meet required timelines for recruitment efforts.
    6. Develop knowledge of existing and changing industry dynamics impacting partners’ business. Maintain knowledge of competitor's activities and general competitive intelligence.
    7. Develop and communicate long-term strategic plans for partners designed to ensure account retention and short-term tactical plans to ensure partner satisfaction.
    8. Ensure cost metrics are met and follow guardrails.
    9. Prepare necessary data, reports and course of action in managing and renewing partners. Review and analyze reports for accuracy and outcomes needed to satisfy the partners. Present reports to senior executives. (e.g. monthly, quarterly and/or annual reporting) as needed.
    10. Participate in Tivity Health’s training offerings, workshops, and seminars to improve knowledge of Tivity Health’s solutions and customer development and sales skills. Keep abreast of Company and industry development.
    11. Effectively communicate the needs of the partners and collaborate with internal stakeholders to garner support for initiatives and strategic opportunities.

    Qualifications

    • Bachelor’s degree in business-related or health science discipline required.
    • 3-5 years of account management experience
    • Responsibility for securing and negotiating large regional or national contract renewals
    • Fitness center management/operations and/or network development a plus
    • Excellent interpersonal relationship skills
    • Effective public speaking and presentation skills
    • Strong, clear and concise communication skills, both oral and written.
    • Demonstrated consultative sales and client relationship management abilities.
    • Good analytic and quantitative skills.
    • Strong time management and organization abilities
    • Skillful negotiator and experience with conflict resolution.
    • Willingness and ability to travel (up to 40%)
    • Able to follow through and manage multiple and changing priorities in a fast-paced environment
    • Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook)

     

     

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    About Tivity Health

    Tivity Health is a leading provider of fitness and health improvement programs, with strong capabilities in developing and managing network solutions. Through our existing three networks (SilverSneakers® - the nation’s leading fitness program for older adults, Prime® - membership access to the nation’s largest network of fitness centers, and WholeHealth Living – specialty medical network development and benefits management), Tivity Health is focused on targeted population health for those 50 and over.

     

    Tivity Health is an equal employment opportunity employer and is committed to a proactive program of diversity development.  Tivity Health will continue to recruit, hire, train, and promote into all job levels without regard to race, religion, gender, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity, source of income, or veteran status.

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