The Sr. Flex Liaison is the link between our client relations internal partners, the fitness instructor network of providers and our eligible members. Responsibilities include driving member engagement and promoting Instructor-Led Activity (ILA) fitness programs and other fitness products, recruitment of instructors, managing instructor relationships, monitoring member experience, ensuring achievement of service level objectives, driving day to day ILA program operations and program quality assurance. Develop and execute action plans to increase member engagement and drive participation.
Other duties as assigned.
Education: Bachelor's degree required (in sales/marketing/communication/health-related field/ fitness/business)
Experience: Three or more years’ experience in managed care, fitness industry,
sales/marketing, or client services
Knowledge / Skills