Education 4 year degree/diploma or equivalent additional client service experience.
Experience 3 or more years’ experience in general an account management or project support role, or operational client services function.
Knowledge / Skills
• Exceptional customer service skills
• Strong organization and prioritization skills
• Process-oriented, strong troubleshooting and problem-solving skills.
• Strong written, verbal and interpersonal communication skills
• Knowledge of the healthcare, managed care and/or fitness industry
• Detail conscious with a high degree of accuracy
• Proficiency using MS Office - Word, Excel, PowerPoint, Outlook and Visio
• Experience working in cross-functional work groups